Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brewchicoffee@gmail.com. Please note that returns will need to be sent to PO BOX 515 Crows Nest Sydney New South Wales.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

By law, we are required to cover all postage costs and have an easy, simple process for all customers wanting to return products.

You can always contact us for any return question at brewchicoffee@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

EU customers have the right to withdraw from their purchase within 14 days of receiving the last item in their order, without giving any reason.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at brewchicoffee@gmail.com.

 

How to start a request

To exercise your right of withdrawal, log in to your account at https://account.brewchi.com.au and submit a return or cancellation request through your order history. If you checked out using a phone number only (without an email address), please use the returns link in your SMS order confirmation instead.

 

Return shipping responsibility

The cost of return shipping is your responsibility unless the item is faulty or not as described.

 

Standard outbound shipping

We will refund the standard delivery cost of your original order. If you selected an express or premium shipping option, only the cost of standard delivery will be refunded.